I work at a DMV call center. People call me with vehicle registration or driver’s license problems and I help them out. AI is supposed to replace me so the state bought an AI voice recognition system. It can transcribe calls but cannot do anything with the information so a new part of my job is responding to what the AI interprets and then use AI canned responses to reply to the caller via email so I can train the AI.
Fascinating. I recently had to replace an expired license. They said I could renew it online, but that didn’t work. They said I could make an appointment online, but that didn’t work either. I called in and couldn’t get in touch with anyone real. So I finally just went to the DMV and got my license renewed in person. Mentioned all this stuff to the guy behind the counter and he’s like “yeah… they’re having a lot of problems with the computer systems…” and now after reading your comment I’m like. Oh duh. Of course. They’re using AI. No wonder none of this shit works!
I work at a DMV call center. People call me with vehicle registration or driver’s license problems and I help them out. AI is supposed to replace me so the state bought an AI voice recognition system. It can transcribe calls but cannot do anything with the information so a new part of my job is responding to what the AI interprets and then use AI canned responses to reply to the caller via email so I can train the AI.
Fascinating. I recently had to replace an expired license. They said I could renew it online, but that didn’t work. They said I could make an appointment online, but that didn’t work either. I called in and couldn’t get in touch with anyone real. So I finally just went to the DMV and got my license renewed in person. Mentioned all this stuff to the guy behind the counter and he’s like “yeah… they’re having a lot of problems with the computer systems…” and now after reading your comment I’m like. Oh duh. Of course. They’re using AI. No wonder none of this shit works!
🤢😱😭