Where I come from, we call that a motive, not an excuse.

I feel like the name used should’ve been Enrico Palazzo

In any other circumstance, this would be the end of the conversation. There’s no point in further conversation because even when their entire job is literally “do nothing”, they refuse to do it. So, you walk away, tell Security to remove them from the building, and let them know all further communication will be done through legal representation.

The fact that this isn’t happening shows that the entire system was doomed to begin with.