As I’m sure most people would, I almost just hit Checkout but happened to see the text below. I am also sure I would have caught/removed it from the check-out page but maybe not. I did complete my order without ‘package protection’ but am sending an email and probably won’t order again unless their response is acceptable.

Edit: I’ll probably send the email after I get shipping confirmation :)

  • wonderingwanderer@sopuli.xyz
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    17 minutes ago

    Or websites that use Shop as a payment provider.

    Some of them automatically sign you up with a Shop account. You can opt out, but you have to notice the tiny check box with the fine print that says “sign me up for a Shop account” that’s checked by default.

    If you click “pay now” before unchecking that box, they send all your personal information including name, address, email, phone number, and debit card information to their third-party payment provider who then stores it, likely permanently, with no clear option for account deletion.

    And now whenever I check out on a website that integrates with Shop, even if they don’t do that scummy trick to try to sign you up with them, as soon as I enter my email address it sends a confirmation code to my phone trying to auto-fill my payment info. It’s so fucking annoying.

  • Treczoks@lemmy.world
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    5 hours ago

    WTF is “Packet Protection”? Insurance? Extra padding? Or “Without it we just slap an address sticker on the original packaging”?

    • anewfox@lemmy.zip
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      don’t worry, i already know what it is, but i also googled it for you so you wouldn’t have to actually read anything yourself and you can just stick to speculating for attention on social media and live in a performative ignorance bubble.

      it’s third-party shipping insurance. but your credit card almost certainly offers the same protections already.

  • Vespair@lemmy.zip
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    5 hours ago

    I hope you responded by cancelling your order and sending them an email/message explaining your cancellation due to unacceptable business practices.

  • boonhet@sopuli.xyz
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    6 hours ago

    Interesting, they try that here in the EU too. I find it particularly egregious because until I take delivery of the package, I’m not responsible for it if it’s lost or damaged.

  • Lost_My_Mind@lemmy.world
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    21 hours ago

    See, this is why they get away with it.

    In the 1950s, before I was born, my dad was a child of about 8 years old.

    My grandfather was a traveling vacume salesman. He’d travel the country, and sell vacumes door to door. There’s 365 days in a year, and he was generally home for about 14 of those days. Never together. Just an average of about 1 day a month he was home. Sometimes 2 days, but not back to back.

    My grandmother wanted to spend some time with her husband, whom she loved deeply. So she requested he take a vacation with her, and their 4 children. So he put in the time off request, and was granted a 3 week break in the upcoming summer.

    Now my family, both grandparents, and all 4 of their children are all white. But our last name is a name that you would assume is a black persons name. I still think it seems like a name that can be any race, but I’ve been consistantly told by black people, that I shouldn’t have my name, because I’m white. So I guess the common consensus is that my name is a black name.

    Back in the 1950s, the way travel worked was very different. Today, you log onto a travel website, you book your own hotel, you compare deals, ect. Back then, none of that. Instead you could use a real estate agent which cost more, or you could do what my grandfather did. He went to the library, requested information on books about Myrtle Beach resorts. Then from there he called the hotel directly. When he talked to a hotel in Myrtle Beach City, they told him they would sent him an information packet in the mail. He would need to select the dates, the number of rooms, and number of guests. Which would be 6. Then the information packet would tell him how much his stay would cost, and he would use the postage included envelope to mail back his check, and a letter written to the hotel manager requesting stay. He mailed it off. A week or two later he gets what he thinks is his acceptance letter in the mail confirming the reservation. Instead he gets his check back, with the word “VOID” stamped on it. And a letter from the hotel manager.

    “Dear Mr (our last name), I regret to inform you that we do not accept (n-word)'s at our fine establishment. We are a strictly whites only establishment.”

    My grandma says she never seen fury in his eyes like that. This normally quiet, calm, individual who just wanted peace and quiet got a burning red rage in his eyes, and screams at the top of his lungs.

    "KIDS, GET YOUR ASSES DOWN HERE RIGHT NOW!!! (Grandmas name), GO GET MY FUCKING CAMERA!!!

    Couple things. First, my grandfather never raised his voice. He never demanded anything. He never cursed. And he NEVER NEVER NEVER ordered my grandma to do anything. If anything he felt it his responsibility to ask what she needs.

    My grandma, nor my dad, nor my aunts knew what just happened. They just knew he was pissed, it came out of nowhere, and they were now scared. They didn’t get a chance to see the letter before he snapped. So you can bet my grandmother just ran to get the camera, and the kids came barreling down the stairs thinking they were in trouble.

    ALRIGHT! EVERYBODY ON THE FRONT LAWN!!! WE’RE GOING TO TAKE A NICE HAPPY FAMILY PHOTO FOR THESE BASTARDS!!! I DIDN’T STORM NORMANDY FOR THIS SHIT!!!

    I’ve seen the photo. The best way to describe it was an angry man, and 5 other terrified indivuduals all fake smiling. In the background was the house they lived in back then. Big beautiful house. Not a mansion, but big enough that some poor people might think it’s a mansion. 5 bedroom with 2 living rooms.

    They take the photo and without saying a word my grandfather stormed inside to find this old timey quill and ink. He hand writes a reply. In cursive. Using a quill and ink which is VERY apperent that it’s not standard cheap ink pens.

    Dear Mr (hotel managers name). No, I regret to inform YOU that we will not be entertaining the idea of ever staying at your resort. I will happily share a hotel with any man or woman of any race before I ever settle for enriching a racist. Our family will still be visiting Myrtle Beach for the dates previously requested, but at this time we will be seeking other arrangements for lodging. Enclosed you will find our family photo. Sincerely, (grandpas name)."

    And a week later, he sent them that hand written letter, and the photo. They went on that vacation at a different hotel.

    That hotel was torn down in the 1970s. My grandpa said his three greatest accomplishments in life were 1) Marrying my grandma 2) Sending that letter 3) Living through Normandy. In that order.

    My point is, you can always seek alternatives. By still buying the product anyways, you’re actually doing harm by writing the letter now. At this point it only serves to prove to them that it’s worth it. They can trick the majority, but also even the people who aren’t fooled may not take the $2 worth of scam…but they’ll still buy the product. This just proves there is no downside for them.

    Will you alone make a difference by not buying the thing? No. But you also have no principal in the situation. You’re mad, but still giving them money, so why would they stop? Maybe if more people in this world still held to their principals, collectively we start telling the world that they don’t run the show. They can stop scamming, or go out of business.

    But by still buying the product, you give all that away.

  • Tarquinn2049@lemmy.world
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    13 hours ago

    Sucks that they tried to hide it, but I definitely recommend getting it. Of the 10 times I ordered from them so far, 2 of them arrived with a broken bottle. When a bottle breaks, you don’t want that box in your house… I let the delivery guy know right away what he likely got on his hands from touching the box, so he didn’t touch his eyes or anything before cleaning them. With a picture of the broken bottle, they let me toss the entire box and resent the whole order. Both times. I wouldn’t bother if it was just a tier 1 or 2 that broke, but one of those times it was da bomb… and the other, it was that years last dab.

    I wonder what they do for replacements when people don’t get that, do people need to send it back? That would suck for everyone.

    • mrgoosmoos@lemmy.ca
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      3 hours ago

      if they can’t ship their products safely, that’s on them.

      I’m not the one choosing the shipping service, they are.

      • Tarquinn2049@lemmy.world
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        1 hour ago

        It is on them, unless you get the insurance, then its on the insurance and you get a much better experience. They could either raise the price for everyone, or raise the price for people that want it raised…

    • bier@lemmy.blahaj.zone
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      6 hours ago

      So they don’t package there products currently and instead sell you insurance? Until you sign for an online order it isn’t yours so if it breaks it’s on the seller to send a replacement. They may get back to the shipping company for reimbursement but as a customer I don’t care and don’t need to know. It’s not my fault you ether didn’t package glass bottles in enough foam or the shipping company stompt your package nether are my problem I bought a product from you and until I receive what I ordered in the advertisemed state you haven’t completed your side of the contract.

      • Tarquinn2049@lemmy.world
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        1 hour ago

        Yep tor sure, they 100% will fulfill their obligation at their cost if you don’t get the insurance. And if you want them to do it that way, it’s very much an option you can choose. But I very much recommend the better option.

    • anewfox@lemmy.zip
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      4 hours ago

      if you pay with a credit card, your cc provider likely provides this shipping insurance already. and there’s chargebacks for the rest of cases.

      • Tarquinn2049@lemmy.world
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        1 hour ago

        Until you do enough charge backs that your card flags you as a problem. And you can of course go with the option of doing the work yourself to get reimbursed and settling with your cards system. But this one is much nicer. If the cards insurance was this nice, I wouldn’t recommend the better one.

    • prole@lemmy.blahaj.zone
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      4 hours ago

      I thought they sold their stuff through Heatonist? Or not anymore?

      The handful of times I ordered from Heatonist, I had no problems whatsoever.

      Besides the Queen Majesty Scotch Bonnet & Ginger bottle being wayyyyy too fucking small. Man that stuff is so goddamn good.

      • Tarquinn2049@lemmy.world
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        1 hour ago

        They do, and honestly to my eyes the shipping already looks like overkill for safety, but have received “rounded” boxes way too often to have any idea how a product ever arrives whole.

    • dmtalon@infosec.pubOP
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      21 hours ago

      Ya, I’ve seen this trend of package protection being available more and more, but this is by far the scummiest I’ve seen. This IMHO is almost criminal.

      • MountingSuspicion@reddthat.com
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        5 hours ago

        If you think it’s almost criminal why proceed with the order?

        They’re basically outright saying “we poorly package our products and pass that cost onto you”. If something they send breaks in transit that’s their fault or something they need to figure out with the shipping company. It should at least be refunded if not resent for free.

        I on occasion get fragile things from craft stores and online sellers and these individuals and small companies manage to send these things just fine without charging me for the convenience of having it arrive in one piece. I don’t know why this company is getting away with this.

        • dmtalon@infosec.pubOP
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          4 hours ago

          As I said in another comment, I already have an email to send them once I get tracking confirmation (just in case they’re petty enough to take some action). But I want them to know the email is from an actual customer not an internet troll.

          I’ve ordered from them a number of times, we like their product, the image above is new, I am 100 % sending them the email

          And if they respond appropriately I’ll remain a customer, if they keep it as is and/or do not respond, they will be dead to me.

          Benefit of the doubt here a bit, companies sometimes do dumb things where not everyone or the right someone is aware.

            • dmtalon@infosec.pubOP
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              1 hour ago

              Well, if that turns out to be the case, the relationship between us will end. If the world isn’t quite as terrible as you assume maybe it will ? I have hope they will see/read it. I will include this thread as well.

      • errer@lemmy.world
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        17 hours ago

        I’ve seen this exact same UI on several other sites so unfortunately it appears to be a trend

      • Tikiporch@lemmy.world
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        17 hours ago

        Capitalism means seeing all the complaints about the Post Office, FedEx, UPS, etc losing packages and thinking “I wonder if I can monetize that fear?”

  • neidu3@sh.itjust.works
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    17 hours ago

    I’m gonna start a competing “package tailing” service. I’ll sneak from shadow to shadow and always stay two cars (or bicycles) behind the courier, wearing a dark trenchcoat and report any updates to you. When your package arrives, I’ll show up at the same time, surprising the courier/carrier with fresh polaroids taken through a tele-lens.

    It won’t be cheaper, but helluva lot cooler.

    When ordering, you get to choose which hat I wear.

    • TR3@lemmy.world
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      4 hours ago

      “I needed a drink, I needed a lot of life insurance, I needed a vacation, I needed a home in the country. What I had was a coat, a hat and a gun. - and a package to follow” *Philip Marlowe *

      (well not quite, had to add the part about the package 😉)

  • Shadow@lemmy.ca
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    21 hours ago

    For people asking what this is - for my small biz, adding insurance via ups would be about $25 per package, and 3rd party protection is about $11. I don’t make any money off this, it’s strictly to cover lost / damaged shipments.

    I offer default protection on during checkout but call it out in a big obvious box, and warn that if you remove it and the package is lost then you’re out of luck. Most people leave it on, and I have about a 2% package loss rate (thanks ups) that has all been covered so far.

    If I didn’t offer it via 3rd party then that $25 would be rolled into the shipping cost, so the customer is forced to pay. This way they get the option, and it saves them money.

    I wish more companies would just be up front about it though, it feels deceptive when they shove it in without explaining why.

    • dmtalon@infosec.pubOP
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      20 hours ago

      I appreciate your comment, but are you saying of the 2% lost packages they’ve all been for people that had coverage, therefore covered, or that UPS has covered all lost packages regardless of insurance?

      If I order something and don’t get it, you can be sure I’m not eating that cost. I will do a chargeback if it’s not resolved appropriately.

      • Shadow@lemmy.ca
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        20 hours ago

        Those 2% were covered by the 3rd party insurance, and I send out replacements right away instead of waiting for the insurance to do their thing.

        Yep you’re well within your right to do a chargeback and I’d probably have to eat the loss, but I’m not willing to ship a replacement in that case either. The insurance would ensure you get the product at the end.

        • dmtalon@infosec.pubOP
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          20 hours ago

          I assume you have to have some recourse with them? I mean every carrier is gonna have problems, I seem to have way more issues having items shipped to me via FedEx.

          But it’s not like if I’m watching it (which just happened) and I can see it’s sitting at some FedEx hub I’m gonna chargeback the company. After it’s there a week or more I’ll be reaching out to the “carrier” and the vendor to see what they can do to help start a trace or whatnot, but as I said at some point I’ll cut my losses and if the vendor won’t make it right I’ll chargeback.

          I think I’ve never had to do one honestly, so clearly generally things have gotten worked out for me, but I’m not adding package protection to my order.

          If it’s only $1.65 they should just eat that, or adjust their shipping costs. If the total shipping was $1.65 more I’d probably bitch, but pay and move on.

          What they are doing will most likely prevent me from ordering again. I ordered for two reasons, I wanted more hot sauce but I want them to see how many times I’ve ordered from them which is multiple.

          I want them to see this has negative results, not just some guy on the Internet sending hate mail after seeing this post.

      • Shadow@lemmy.ca
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        21 hours ago

        Only up to a smallish amount, it’s been a few years but i think it was like $100 cad

          • Shadow@lemmy.ca
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            21 hours ago

            Given the small fee in ops screenshot, most likely. We don’t know who their shipper is.

            My understanding is trying to get reimbursed by ups is also a time consuming headache. They make you wait a while, need evidence, etc etc etc. I can just ship a replacement right away and as long as the original package stays lost, I don’t have to worry about not being reimbursed.

            Also ups sucks so much I’d rather give that insurance money to someone other than them. I don’t understand how ups can lose packages that are being held at a store for pickup, unless their employees steal them.

            • chisel@piefed.social
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              19 hours ago

              I can attest that USPS includes insurance up to $100 and making a claim is easy. UPS is a for-profit company though, so I wouldn’t be surprised if getting them to pay out is more difficult.

              • bizarroland@lemmy.world
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                17 hours ago

                It’s probably easier to get UPS to pay than it is to get USPS to pay.

                I recently shipped a $3,500 laptop across country through USPS and they just fucking lost it.

                I had actually paid the extra for the insurance, so I filed a loss package claim, and they tried to offer me $50, and demanded that I show proof that the package that I sent to them that they lost was actually worth $3,500. They wanted receipts, they wanted pictures, they wanted everything to prove that that’s what it was.

                Like, I paid them. I want to say $35 for the insurance (out of the company budget, it wasn’t my personal cash), and they wanted to put me through the ringer to actually live up to their side of the agreement.

                Fortunately, after I filed the claim, they magically found the $3,500 laptop and then sent it on its way, but i- we literally paid for next day shipping, and it was not even next month when it finally arrived.

                So needless to say, anytime we are shipping packages, we are using UPS because it’s going to be a hell of a lot easier to deal with them. And so far, they’ve never let us down.

    • SkaveRat@discuss.tchncs.de
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      20 hours ago

      where I’m from, basically all sellers only offer insured shipping.

      just the fact alone that you don’t have to tell angry customers that they are out of luck, because they didn’t feel like paying for the insurance is worth the slightly fewer sales

      • Shadow@lemmy.ca
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        20 hours ago

        In which case that’s bundled into the shipping cost, so you’re paying it either way at the end of the day. I could just not offer and pad the shipping rates, but opted to give my customers the choice. So far I haven’t had anyone who opted out, lose a package. Those likely to lose them, know already that their local ups is sus.

        • SkaveRat@discuss.tchncs.de
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          20 hours ago

          You’re lucky in that case

          Having shipped packages commercially myself and managing online shops at work, there’s a significant amount of lost and damaged packages here. Especially when uninsured packages are used

          And I’ve experienced it multiple times that people get angry when you basically tell them to pound sand, because they didn’t want to pay a little extra

          Now you have the option to make a loss and ship it out again or have an angry/sad customer. As well as a significant amount of support ticket work

          Or you can just not do that, the shipping is a little more expensive, and everyone is happier in the end

          • Shadow@lemmy.ca
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            19 hours ago

            Yeah, this thread has me reconsidering and thinking I should just embed the cost in shipping.

            • SkaveRat@discuss.tchncs.de
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              19 hours ago

              I mean, if it works out for you, it’s totally fine to give the option. For a lot of shops it’s just not worth the hassle. Really depends a lot on where you ship from and where to

    • dylanmorgan@slrpnk.net
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      19 hours ago

      Dang, if you’re in the US you should consider the post office, their lost parcel rate is between .1% and .5%.

      • Shadow@lemmy.ca
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        18 hours ago

        I’d use Canada Post, except they won’t ship products internationally that contain a lipo. UPS wasn’t my first choice =(

    • ragebutt@lemmy.dbzer0.com
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      21 hours ago

      Essentially a bunch of retailers decided they don’t want to absorb “the costs of doing business” anymore so they now charge $1-5 fees to cover when they have to replace a package that is damaged or lost in shipping. They sell it as “package insurance” but it’s once again consumers getting shafted to offset what was typically seen as a potential liability in running a business based around shipping. As a bonus if you don’t pay their extortion and your package is lost or damaged they will tell you to go fuck yourself

      See also: merchants charging a ~3% fee if you use a credit card because similarly covering the cost of a payment processor is increasingly becoming a cost that is not absorbed. Even with medical practices!

      • chiliedogg@lemmy.world
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        4 hours ago

        The Credit Card fee makes sense if they accept non-card payments. If they just build the 3% into all prices, then they’re effectively collecting the fee for people who pay via other means as well.

      • Zikeji@programming.dev
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        20 hours ago

        In the US at least, this is why you use a credit card. If your package gets lost in transit and the merchant refuses to remedy the issue, that’s a easy dispute for merchandise not received. It doesn’t matter what the merchant tells you, it’s their responsibility to ensure the merchandise arrives.

        That being said, every shipping protection scheme I’ve personally seen is billed as a convenience feature - “less hassle”.

      • historicaldocuments@lemmy.world
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        20 hours ago

        See also: merchants charging a ~3% fee if you use a credit card because similarly covering the cost of a payment processor is increasingly becoming a cost that is not absorbed. Even with medical practices!

        At least this is easy to understand, though. Credit card processor charges us X% so we’re passing that on. We used to eat it or fold it into business costs, but with the economy doing it’s slow-death we can’t anymore.

        What really gets me, especially with large purchases like a medical bill or a transmission replacement for example is that 3 or more % quickly becomes advantageous for the processor. On a $10,000 that 3% becomes $300, and it did not get $297 more expensive to wiggle some bits around over a $100 payment’s $3. Then, some businesses decide that the best way to offset that cost is something akin to an ACH transfer…just hand over your bank account information and don’t worry about it!

        • MountingSuspicion@reddthat.com
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          4 hours ago

          Yea, this is a conversation I’ve had with plenty of small businesses owners now. There was this mom and pop sandwich shop that was used to a bunch of blue collar workers and day laborers paying in cash. Their clientele shifted once big companies started moving in and a lot of people are paying with card. Then over the years the percent of card purchases climbs to 90%. People are coming in for a coffee and they’re paying in card so they eventually come up with a card minimum and everyone gets upset because they don’t carry cash so they stop going. I guess people are averse to using their debit cards due to fraud. They then just tack on a card fee instead and that’s that. I appreciate that approach because then people can still make a choice and it’s not raising prices across the board.

          I mostly do B2B stuff now and ACH is pretty standard, though I still have some using checks.

        • ragebutt@lemmy.dbzer0.com
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          19 hours ago

          Definitely and the processor makes sure the floor is covered; my processor has 2.7%+ 15 cents per transaction to ensure they make a minimum amount per transaction, but there is no ceiling with any processor that I’m aware of

          What’s also interesting is that with most processors the fee varies for in person and online with online being notably higher (1.5 vs 2.7% with mine). I suppose because online transactions are more likely to be fraudulent or something but ultimately the processing of the payment shouldn’t change between the settings

          I eat the fee fwiw

          • historicaldocuments@lemmy.world
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            5 hours ago

            the processor makes sure the floor is covered […] but there is no ceiling with any processor that I’m aware of

            Nobody’s in business to lose money.

            I suppose because online transactions are more likely to be fraudulent or something

            I can see that. I’ve been lucky enough to only see two cases of stolen card numbers, and in both cases there was a small purchase (to verify the number), and then largish purchases I guess to see if merchandise can get delivered before the fraud is noticed. I wonder if they write off on their taxes the fees on those largish, fraudulent purchases they catch.

            I guess with the costs of running all the servers to look for fraud, security on the whole works, hot backups, cold backups, etc, that 3% doesn’t look so bad for all that goes on behind the scenes, but it also doesn’t look like their stock prices are hurting (what the heck happened to Fiserv that owns Clover that they dropped 50%?).

            Do you also take American Express? Is there any difference on your end between Visa/Mastercard/AMEX? I’m genuinely curious since I remember all the old commercials.

  • dan@upvote.au
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    21 hours ago

    I don’t think this is even legal in some jurisdictions. Many places have regulations that restrict/prohibit drip pricing, and I’d argue that automatically preselecting options that cost more is a dark pattern that’s adjacent to drip pricing.

  • thesohoriots@lemmy.world
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    21 hours ago

    Related: suggested tips “for the team.” I don’t even know if I like your product yet. This ain’t a service. Don’t swivel the virtual iPad.

  • altphoto@lemmy.today
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    22 hours ago

    How about just package surveillance… secret surveillance. You know, they’ll watch the package but if something happens they do nothing and don’t tell you anything about it.